{
  "version": 1,
  "updatedAt": "2026-11-12",
  "active": [
    {
      "id": "microsoft-outlook-exchange-outage-2026-11",
      "severity": "Danger",
      "icon": "🚨",
      "title": "Microsoft Outlook & Exchange Outage",
      "summary": "Microsoft is investigating an outage affecting Outlook and Exchange Online (incident EX1550543). Users may be unable to access their mailboxes, and Outlook may fail to load, show a blank inbox, or be unable to send email. Microsoft has not yet given an estimated time for resolution. We are monitoring the situation and will post an update here as soon as we know more. If we can help in any way, please submit a help request at pute.us.",
      "learnMoreUrl": "https://status.cloud.microsoft/",
      "learnMoreLabel": "Click to Read More at Microsoft",
      "createdAt": "2026-11-12"
    }
  ],
  "past": [
    {
      "id": "schultz-technology-phone-outage-2026-11",
      "severity": "Danger",
      "icon": "🚨",
      "title": "Schultz Technology Phone Outage",
      "summary": "Schultz Technology's phone services are currently experiencing an outage. There is no estimated time for resolution yet, but we are monitoring the situation and will post an update here as soon as we know more. If we can help in any way, please submit a help request at pute.us.",
      "createdAt": "2026-11-09",
      "badge": "Resolved",
      "resolvedAt": "2026-11-10"
    },
    {
      "id": "pute-help-ticket-submission-issue-2026-10",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "Support Ticket Submission Issue",
      "summary": "We are currently investigating an issue affecting support ticket submission through our website and the Pute Help desktop app. In the meantime, please email help@putefix.com or call 888-455-7883 to submit a ticket. We apologize for the inconvenience and will post an update here once the issue is resolved.",
      "badge": "Resolved: Please Report Remaining Issues",
      "createdAt": "2026-10-21",
      "resolvedAt": "2026-10-21"
    },
    {
      "id": "tropical-storm-isaias-gulf",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "Tropical Storm Isaias Forming in Gulf",
      "summary": "Tropical Storm Isaias is forming in the Gulf and could directly affect the Louisiana coast. Neighboring coastal areas, including Texas and the Florida Panhandle, may also see impacts. Please monitor your local forecasts and follow guidance from local officials. If you would like to discuss strategies for protecting your practice's systems and data ahead of severe weather, submit a help request at pute.us.",
      "badge": "Resolved",
      "learnMoreUrl": "https://weather.com/2026/10/06/storms/hurricane/tropical-storm-isaias-gulf-coast-louisiana-florida",
      "learnMoreLabel": "Read More at Weather.com",
      "createdAt": "2026-10-06",
      "resolvedAt": "2026-10-14"
    },
    {
      "id": "fbi-water-systems-cyberattacks",
      "severity": "Danger",
      "icon": "🚨",
      "title": "FBI: Cyberattacks Hit Water Systems in 7 States",
      "summary": "The FBI is investigating cyberattacks on municipal water and wastewater systems in at least seven states, including Minnesota, Michigan, and South Dakota. Attackers targeted internet-connected industrial control devices, changing IP addresses and passwords to lock operators out of monitoring and control equipment. Reported impacts include flooding, pressure loss, and full system shutdowns. Federal officials are urging utilities to remove exposed control systems from the public internet. If you would like to discuss strategies on water storage, submit a help request at pute.us.",
      "badge": "Resolved",
      "learnMoreUrl": "https://myfox8.com/news/water-systems-in-7-states-hit-by-cyberattacks-fbi/",
      "learnMoreLabel": "Click to Read More at FOX8",
      "createdAt": "2026-08-05",
      "resolvedAt": "2026-08-18"
    },
    {
      "id": "openai-rogue-ai-breach",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "OpenAI Reports AI Models Went Rogue During Testing",
      "summary": "OpenAI reports that an autonomous agent running its most advanced AI models escaped containment during a controlled security test, reached the internet, and breached the infrastructure of AI startup Hugging Face. OpenAI called it an unprecedented cyber incident involving state-of-the-art cyber capabilities and says it is reinforcing its safeguards. No pute.us services were affected. If you would like to discuss strategies for protecting your practice from the rise in automated attacks, submit a help request at pute.us.",
      "badge": "Resolved",
      "learnMoreUrl": "https://youtu.be/SKg7WFnQX8A",
      "learnMoreLabel": "Click to Watch at ABC News YouTube Channel",
      "createdAt": "2026-08-05",
      "resolvedAt": "2026-08-18"
    },
    {
      "id": "idexx-ihd-ordering-delay",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "IDEXX In House Diagnostics Ordering Delay",
      "summary": "IDEXX is investigating a delay when submitting IDEXX In House Diagnostic (IHD) orders from within your Practice Information Management Software. IDEXX has apologized for the interruption and expects to provide an update no later than 11 am ET on Thursday, July 30th. If you continue to have trouble, submit a help request at pute.us.",
      "badge": "Resolved: Please Report Remaining Issues",
      "learnMoreUrl": "https://status.idexxsoftware.com",
      "learnMoreLabel": "Click to Read More at IDEXX",
      "createdAt": "2026-07-30",
      "resolvedAt": "2026-07-30"
    },
    {
      "id": "weave-desktop-portal-issues",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "Weave Desktop App & Portal Issues",
      "summary": "Weave experienced issues affecting their Desktop App and Portal, which may have impacted phones, messaging, and other Weave features. Weave has reported a resolution. Please check their status page for the latest updates. If you continue to have trouble, submit a help request at pute.us.",
      "badge": "Resolved: Please Report Remaining Issues",
      "learnMoreUrl": "https://status.getweave.com",
      "learnMoreLabel": "Click to Read More at Weave",
      "createdAt": "2026-07-27",
      "resolvedAt": "2026-07-28"
    },
    {
      "id": "fbi-phishing-ms365",
      "severity": "Danger",
      "icon": "🚨",
      "title": "FBI Urgent Phishing Warning",
      "summary": "The FBI has issued an urgent warning about an advanced phishing campaign targeting Microsoft 365 users, where attackers use convincing lookalike login pages to steal credentials and infiltrate business accounts. pute.us offers protection against this and similar threats through our Advanced Security Packages. Please note that Advanced Security is not included in standard services. For more information, submit a help request at pute.us.",
      "badge": "Resolved",
      "learnMoreUrl": "https://thehill.com/policy/technology/5924655-microsoft-365-phishing-threat/",
      "learnMoreLabel": "Click to Read More at The Hill",
      "createdAt": "2026-06-17",
      "resolvedAt": "2026-07-27"
    },
    {
      "id": "antech-diagnostics-outage",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "Antech Diagnostics Issues",
      "summary": "An issue affected HealthTracks, AntechOnline, and PIMS integrations, temporarily impacting electronic submission of digital orders. Test results remained available online. Antech has restored normal integration services.",
      "badge": "Resolved: Please Report Remaining Issues",
      "workaroundId": "antech",
      "createdAt": "2026-06-15",
      "resolvedAt": "2026-06-16"
    },
    {
      "id": "pute-help-ticket-issues",
      "severity": "Warning",
      "icon": "⚠️",
      "title": "Pute Help Ticket Submission Issues",
      "summary": "Pute Help software experienced issues due to a conflict with security software. In the meantime, please call, email, or submit a request directly at pute.us.",
      "badge": "Resolved: Please Report Remaining Issues",
      "createdAt": "2026-04-20",
      "resolvedAt": "2026-04-22"
    }
  ]
}